This policy applies to digitally delivered professional services provided and billed by Fxtabs Private Limited, including engineering engagements delivered through Cephalic Labs. Please review the specific service conditions before payment.
Before service commencement
Please request cancellation as early as possible. A cancellation or refund may be possible under the stated service conditions. We will assess the request against the agreed scope, scheduling and any disclosed costs already committed, and explain any proposed deduction.
After work has commenced
Amounts attributable to work already performed, committed resources, non-recoverable third-party costs or delivered milestones may be non-refundable. Where only part of a service has been performed, any refund of the remaining amount is assessed against the engagement’s agreed terms and the circumstances.
Completed consultations and workshops
Completed and delivered consultations or workshops are generally non-refundable. If the delivered service did not meet the agreed scope, contact us with the details so we can review the concern and consider an appropriate remedy. This does not limit mandatory rights under applicable law.
Rescheduling
If you cannot attend a scheduled session, contact us promptly. Rescheduling is subject to availability and the service conditions confirmed before payment. Any applicable rescheduling conditions or costs must be communicated before they are incurred.
Duplicate or erroneous payments
Verified duplicate or erroneous payments are eligible for correction or refund. Please provide the payment reference, date, amount and relevant invoice or service details. Do not send full card details, passwords or authentication codes.
Failure to deliver
If Fxtabs is unable to provide an agreed paid service, we will discuss an appropriate remedy, such as revised delivery, an agreed alternative or a refund for the undelivered service, according to the circumstances and agreement.
Refund requests and method
Send refund or cancellation requests to the contact email below with enough information to identify the engagement and payment. We will review the request and communicate the decision and its basis. Approved refunds are normally returned through the original payment method where technically possible. Processing and bank settlement depend on the relevant provider; we will communicate available status information without guaranteeing an unverified settlement period.
Contact Fxtabs Private Limited
For questions, requests or concerns about this policy, contact us using the details below.
- Legal entity
- Fxtabs Private Limited
- Corporate identity number
- U52100TZ2021PTC036997
- Registered office
- 4/62-B, Udumalpet Road, Pedappampatti, Tiruppur, Tamil Nadu - 642205
- GSTIN
- 33AAECF7166K1ZE
- Udyam registration
- UDYAM-TN-28-0044818